Refund policy
The "Forever Love" 30-Day Guarantee
At The Soul Keep™, we know that this isn't just a decoration or a piece of acrylic. It’s a tribute to a companion who will never be forgotten.
🌿 Made With Care & Purpose To honor your memory with purpose and reduce waste, every memorial is made to order. Because each piece is custom-crafted on-demand, we do not handle traditional returns. Instead, we offer a hassle-free solution focused entirely on your satisfaction.
🌟 Our 30-Day Promise If your order arrives and isn't quite right, here is how we make it right within 30 days of delivery:
- Love at First Sight: You have 30 full days to ensure your memorial is exactly the beautiful, fitting tribute you envisioned.
- Damaged or Incorrect Items: If there is a defect, damage, or we made a mistake, we will replace it 100% free of charge. No need to ship the piece back to us—no stress, no extra fees. We understand how important these keepsakes are.
- Not What You Expected? If you aren't feeling that deeply personal connection for any other reason, please reach out to us. While we don't process physical returns, our team is dedicated to finding a custom solution for you (partial refund or store credit) to ensure your experience with us is peaceful and brings you comfort.
🛠️ How to Start a Claim
- Contact us at support@thesoulkeep.com within 30 days of receiving your item.
- Provide a photo of the issue or the product you received.
- Get a resolution: Our team will carefully review your request and get back to you within 24–48 hours with a solution that brings comfort to your heart.
🪴 Note: By placing an order with The Soul Keep™, you help us reduce our carbon footprint by avoiding unnecessary return shipping. We’re here to ensure you have a peaceful and beautiful experience while honoring your pet’s memory.
Need help? Contact us at: support@thesoulkeep.com