Shipping policy
🤍 At The Soul Keep™, we ship every order directly from Florida, USA, within 24-48h of purchase. All packages include tracking information, so you can follow your memorial every step of the way.
✅ Standard Delivery Time:
- USA: 2–5 business days
- Canada: 5–10 business days
- Europe/UK: 2-5 business days
- Australia/NZ: 5–10 business days
-
International: 5–12 business days
📌 What you need to know:
- We ship with the reliable USPS or FedEx, and every order includes tracking.
- If it’s been 15+ days with no tracking update, reach out — we’ll gladly investigate. Please note: delays caused by carriers are out of our control and don’t qualify for refunds.
📍 Wrong address disclaimer: We get it, mistakes happen! While we work fast to ship your order, please double-check your shipping address before placing it. Noticed a slip-up? No worries! Just email us right away at support@thesoulkeep.com, and we’ll do our best to help reroute your memorial to the right place. 💌
🛠️ What is processing time? Before we ship your order, we take a moment to make sure everything’s in perfect shape. We carefully check the printing quality, acrylic, and details so you get a beautiful, lasting tribute to your beloved companion. Processing typically takes about 2 business days, though it can take a bit longer for high-demand periods.
Need help? Contact us at: support@thesoulkeep.com